Refund Policy

14-Day Refund Window

NHR Soft offers a 14-day money-back window for eligible digital product purchases from the original payment date. If a product does not work as described, cannot be accessed, or is not suitable for your intended workflow, you may request a refund within that period.

This window normally applies to one-time software purchases and the first charge of a newly started subscription.

How To Request A Refund

Send your request to info@nhrsoft.com and include the purchase email address, invoice or receipt reference, the product name, and a short explanation of the issue you faced.

We aim to review refund requests within 2 business days. Approved refunds are sent back through the original payment method used at checkout.

Subscription Purchases

• Initial subscription charges may be refunded within the 14-day window.
• Renewal charges are generally non-refundable unless there was duplicate billing, technical failure, or another billing error.
• Cancelling a subscription prevents future charges but does not automatically refund the active billing period.

Non-Refundable Cases

• Requests submitted after the 14-day window.
• Custom development, implementation, consultation, or bespoke delivery work.
• Cases involving abuse, fraud, chargeback misuse, or violation of the Acceptable Use Policy.
• Products or deliverables already consumed under a separate signed enterprise agreement, unless that agreement says otherwise.

Merchant Of Record

Where applicable, payments are processed by Paddle as Merchant of Record. Refunds are issued through the payment channel used for the purchase, and final settlement timing depends on your bank, card network, or payment provider.